I bought a notebook computer from my daughter for Christmas. i wanted 64 bit, i ordered the wrong version... 2. I bought a monitor from Newegg, plugged it in for a day, and then discovered my office would just give me a second monitor. Oct 10th, 2016 1:51 pm. Paid $15 for shipping, no refund. CPU: i7 3770 ( Cooled by H60) GPU: GTX 970 STRIX RAM: 16gb Hyperx fury 1600mhz ( 8GBx2) MOBO: Asus P8Z77M PSU: Corsair AX 760 Case: Corsair 350D Storage: Kingston 240gb 3k SSD, 4 TB WD Red , 1TB segate HDD Mouse: Logitech G pro Keyboard:Logitech G pro Headphones: Sennheiser HD598 SE DAC/AMP: Fiio EK10 Microphone: Blue Yeti. They returned my item because they made a second return request for a different item day it was in the warehouse. So in an effort to improve your buying experience, we have removed the dead pixel requirements from our return policy on monitors and TVs, so you can shop displays with confidence. I have ordered from newegg before and have have returned things too. This review was posted by a verified customer. Verified customer I recently purchased a "refurbished" laptop from Newegg. Newegg.com offers the best prices on computer products, laptop computers, LED LCD TVs, digital cameras, electronics, unlocked phones, office supplies, and more with fast shipping and top-rated customer service. I went online today to chat with a newegg person about returning the computer for exchange. Sign up for a new account in our community. Posted in Audio, By Grid View. Zerefex I went online today to chat with a newegg person about returning the computer for exchange. In order to return an item you will first need an RMA (Return Merchandise Authorization) number. You can find our full return policy here. Started 39 minutes ago Discussion Starter ⢠#1 ⢠Nov 6, 2012 Hello - I will be ordering the Energy Take 5 from Newegg. Newegg returns: If your item is sold and shipped by Newegg you can find more information here on how to return a Newegg item. MesZa Started 28 minutes ago They don't want this. Is it defective? My mobo came with a $60 code for some food service (something akin to Blue Apron) , should I absolutely return that too? I have guesses why, but could it be the reason? They returned my item because they made a second return request for a different item day it was in the warehouse. If your video card is defective and you want an exact replacement, it shouldn't be an issue. For a better experience, please enable JavaScript in your browser before proceeding. In my experience (returning a set of headphones I did not like) there was a restock fee and I think I paid for the return label if memory serves. Return Policy: View Return Policy. Posted in Storage Devices, By The customer order return processing is handled by Neweggâs dedicated logistics infrastructure, or by premier 3rd party logistics service providers whichever is available in the U.S. and worldwide. However, if you pay to send the item back to Newegg.com, we will replace the ⦠Toronto. Powered by Invision Community, Project Odyssey - Build Logs - Linus Tech Tips. For the people who bought and returned products from Newegg, how would you rate the customer service and the overall experience? They're usually fast with their shipping labels and rma. To answer your question, every item has its own return policy, and return timeframe. CerealExperimentsLain 36. Newegg shopping upgraded⢠Agent tried to lie to me saying item was not shipped or sold by newegg, despite the webpage directly saying so. You might get a good deal, but if you have any issues with your purchase, you are in for a nightmare experience with their customer service people. Vilsf173 Started 20 minutes ago I'm worried because I've heard horror stories of them not giving a refund due to the game code that came with a GPU not being sent back. I would be happy to look into your situation specifically. horrible experience with Newegg.ca they refused to refund money, that I have "bent the CPU socket pins" and that this was beyond warranty. For a person that needs her new computer this could end up taking too much time. Returns for purchases made with this Gift Card are subject to The Home Depot's Returns Policy (details available at any The Home Depot store) and eligible refunds will be issued in store credit... Model #: HD-10000; Item #: N82E16832963004; Return Policy: Consumable Product Return Policy $ One of my first builds I spec'd was purchased from Newegg and resulted in a return because I thought I knew what I was doing. Customer service is top-notch if you encounter problems with a seller. Sounds like just a case of an overheating CPU to me. I'll see if I can double check in my purchase history for sure. I look forward to hearing back from you. Paid $15 for shipping, no refund. We are not responsible for product defects, because we do not manufacture the products we carry. Whether you are shipping on your own or using the Shipped by Newegg (SBN) program or using the Newegg International Shipping Program (NISP), the Newegg Return Service can streamline returns and provide a greater overall experience ⦠I don't wanna be that guy but this really put me off from buying asrock boards. Posted in Graphics Cards, By M MoeBetta. Posted in Windows, By Basically it was so punitive for a novice builder that I decided to not shop there anymore. Upgrade your shopping experience today! No, Newegg.com does not pay the return shipping cost for defective merchandise. Zalman K600S keyboard, Zalman ZM-GM1 mouse, Acer XF270HU 2560x1440 144hz IPS monitor, Dell OptiPlex 3040 MFF: Dell 0MGK50 A02, i3-6100T, 2x4gb DDR3 1600, Team Group 120gb SSD, 500gb Seagate 7mm HDD attached storage, Windows 10 Pro, Logitech K400+, USB Wifi adapter all vesa mounted to the back of a 37" 1080p TV. Hi all so i have a problem whit Newegg, i have purchased some G Skill Trident Z Royal series 32gb 2x16gb and payed 452.98 cad from newegg.ca but decided to return them for a refund since my asus hero z370 is not compatible whit xmp 2.0 so they send me ⦠and never had problems with CPU sockets. I bought a set of headphones from one of the third party retailers - received it and one earpiece didn't work. By Lenovo 27" 1080p 60hz placeholder monitor, generic mouse, generic keyboard. Got slapped with a percentage restocking fee, which was about $50 of the overall purchase. Still a work in progress, NVIDIA GeForce RTX 2060 video card benchmark result - AMD Ryzen 5 3600,ASRock B450M Pro4 (3dmark.com), Ryzen Rig 2: ASrock B450 Pro4, Ryzen 7 1700 @ 4.2ghz all core 1.4vCore, AMD R9 Fury X w/ Swiftech KOMODO waterblock, Custom Loop 2x240mm + 1x120mm radiators in push/pull 16gb (2x8) 3600mhz V-Color Skywalker (or 4x8gb DDR4 2666mhz for large tasks), Corsair HX850 PSU, 250gb Samsun 960 EVO NVMe Win 10 boot drive, 500gb Samsung 840 EVO SSD, 512GB TeamGroup MP30 M.2 SATA III SSD, SuperTalent 512gb SATA III SSD, CoolerMaster HAF XM Case. Their service seems to be nowhere near on par with amazon; I don't know if Amazon can do this simply because they are so large and can afford it, but the moment UPS notified me they shipped my amazon returns, amazon sent the refund credit to my card before they even physically received the package. WillChan Started 53 minutes ago Newegg Return Policy gives the facility to return the purchased product in Newegg Inc. within 30 days from the purchasing date. As good as returning Posted in New Builds and Planning, By Posted in Troubleshooting, By Soo overall dont listen to newegg reviews. How to find the computer hardware and components you're looking for. Because homie don't play that. The shipping is handled by Neweggâs dedicated logistics infrastructure, or by premier 3rd party logistics service providers. We want your products to work on arrival without any defects. Started 24 minutes ago every other retailer I buy from covers return shipping cost on defective hardware. Lulus Return Policy. No sweat on my part, it's the customers job to know the return policy. LITE-ON Black ATAPI/E-IDE DVD Burner DOA full refund 3. Dead pixel return policy. Newegg is one of only two companies I trust to make online purchases from. They are sending the item back and no shot to re-return⦠Pc starts on 2nd attempt and restarts from wake up, After 12 years, finally building my gaming PC. AstroVoid-_- It gives the facility to return the product for its reliable customer because the satisfaction of the customer is very important for them. When we opened it we found that the keyboard has a problem. I had a bad monitor once and Newegg woudn't let me take it back unless I had the original box with matching serial numbers. Once they received my return package I was refunded promptly. I wrote about my experience and was contacted by a customer relations rep who reversed my fee and gave me a gift card. NewEgg â return policy. As for my replacement board, the moment I plug in my phone it starts fast charging. So rise up, all ye lost ones, as one, we'll claw the clouds. only issue I had with Newegg was having to pay return shipping cost on a DOA Mobo. Got slapped with a percentage restocking fee, which was about $50 of the overall purchase. Return for refund within: non-refundable; Return for replacement within: 30 days; Products that state "This item is covered by Newegg.com's CPU Replacement Only Return Policy", or items labeled as Non-refundable (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Newegg returns are processed within 7-10 working days, and refunds are made between the subsequent 3-5 working days. 10 minutes later I didn't have to send anything back and got a full refund. I couldn't up the clock by one step, I couldn't even UNDER CLOCK the ram to 1866mhz! Buying from Newegg is like gambling. I've been relatively satisfied with Newegg since, but their pricing is no where near as competitive as they used to be. Linux Box: Toshiba Laptop, i7 620M, NVS graphics, 4gb ram tinker toy at the moment. Please see the individual product's return policy for details. I contacted NewEgg to return it and they refused to refund the shipping charges saying "it was paid to the courier". Running Manjaro XFCE at the moment. For starters the memory compatibility was absolutely piss poor; I tried 3 different sets of ram, it wouldn't ever boot to the xmp timings. Purchase date must be between November 1, 2019 and December 24, 2019. Posted in New Builds and Planning, Linus Media Group I think your issue may be different than mine since yours is a higher value item(notebook) compared to my lower value item(graphics cards). GeForce 9600 GT 512MB frequent crash to desktop full refund, turn around and got a 8800 GT instead, works perfect. 4 years ago. 1,905 Posts . I ⦠Newegg offers customers an awesome experience shopping for computers, hardware, electronics, networking solutions, and more. -Derek [Newegg Support]. ! One of my first builds I spec'd was purchased from Newegg and resulted in a return because I thought I knew what I was doing. ! What is the cheapest PCIE sound card with Dolby Digital Live? Duo01 JavaScript is disabled. The shipping is handled by Neweggâs dedicated logistics infrastructure, or by premier 3rd party logistics service providers. If that was handled by a bunch of amateurs they would have been more efficient! Horrible return customer service. Anytime I get fed some BULL line from their CS I elevate to supervisor and explain to the supervisor that its their issue, not mine, and if I have to Ill just go to my bank and tell them whats happened (I received defective item) and they will absolutely reverse the charge and then Newegg has an issue they have to handle through a Bank who is MUCH larger than them. Updating the BIOS seemed to make the mem compatibility worse. Beetoz Physical user damage; Up to 50% of the itemâs purchase price but you are responsible for any return shipping costs This is the same courier that lost the package and then took 3 weeks to find it. Please take note of the fields: Received Date: Newegg facility received RMA package back from the customer. Home Security: ZOSI 8 channel CCTV (4 used at this time, 1080p) DVR H.265+, 3tb HGST Enterprise HDD, ASUS monitor for display, You need to be a member in order to leave a comment. As for the USB c port, it could never charge or detect my pixel 2XL. I've returned unopened items at Newegg a couple of times (changed my mind, basically) and it's been totally painless. But the new policy can also hurt regular customers, many of whom used Newegg's old refund/return policy to get the graphics cards they wanted and return ⦠Current Newegg policy is "open box" can only be returned for a refund minus 15% restocking fee. Authorization for a return is needed before a return is made, and that is gotten by requesting a return on the website. I haven't had anything DOA but I bought a mouse that was uncomfortable to so I returned it and was charged like a $13 restock fee. Posted in CPUs, Motherboards, and Memory, By Yeah Newegg's return policy is terrible. $ 139.99. Current in process build: Project Odyssey - Build Logs - Linus Tech Tips, Workstation Laptop: Dell Precision 7540, Xeon E-2276M, 32gb DDR4, Quadro T2000 GPU, 4k display, Ryzen Rig 3: ASRock B450m Pro4, Ryzen 5 3600, ARESGAME River 5 CPU cooler in push/pull, EVGA RTX 2060 KO, 16gb (2x8) 3600mhz TeamGroup T-Force RAM, ARESGAME AGV750w PSU, 1tb WD Black SN750 NVMe Win 10 boot drive, 3tb Hitachi 7200 RPM HDD, Fractal Design Focus G Mini custom painted. The difference as a Consumer is - I pay with a credit card that has protection from companies like them, and will NOT take bullshit from them. In addition, view how many items are transferred back to inventory for re-sell (SBN only), or how many items are returned to the seller, and how many items are disposed of. Pesadoc But the new policy can also hurt regular customers, many of whom used Newegg's old refund/return policy to get the graphics cards they wanted and return ⦠my three rmas with newegg 1. windows vista 32 bit oem, unopened.... rejected since it's oem eventhou it was unopened. Newegg Return/Refund Policy, If you receive something defective, Newegg will pay for shipping back. Fine, xmp timings are never guaranteed right? Newegg Inc. is a big e-commerce company. Return experience? CPU Replacement Only Return Policy. And after they receive your item, they will send you a new one, or give you a full refund if you would like. I still recommend newegg just know what you're buying Agent tried to lie to me saying item was not shipped or sold by newegg, despite the webpage directly saying so. Chicago Electric Power Tools Portable Powder Coating System 10-30 PSI with Powder Coating Gun, Foot Switch, Power Source, Inline Filter and Two Powder Cups. Hey you might want to visit http://www.eggxpert.com/. Not sure what bank you use but USBank has my back. Personally I think newegg would be one of the few companies that I would trust with open box items. The RMA number is good for 14 days, and you have to ship to them using a "trackable" shipper, meaning no USPS. Over the last 2 years their policy has gotten worse for sure. Model #: 42802. It really doesn't matter what they promise to do, because they aren't really going to do it anyways. I requested RMA, they said I had to pay shipping back to California. I have assembled many computers in the past years and I'm admin for a big company. About Newegg Return Policy. Each interaction I have with them, the ball is in my court - because my Bank will back me and refund, then Newegg has to deal with a bank to get their money back. Product Tours, and specifications to make your Newegg buying experience all that we think it should be. Marketplace returns: I had to go dumpster diving to find the box. I changed my thermal pad on 3080, but the temp got worse? I still like them because they don't charge me tax in my state and Amazon does. Started 25 minutes ago Why are you returning it? List View. I'm returning the ASRock X470 master SLI/AC to Newegg after having possibly the worst experience ever with a motherboard. Posted in New Builds and Planning, By And no they do not check the item or test it, its all fiction. You have to request your RMA online within 15 days from date of ordering. Based on the type of item you purchased, you can find more information below. 85% of the itemâs purchase price and you are responsible for any return shipping costs. My new board applied the XMP timings when I turned on doocp no problem. Zalman K600S keyboard, Zalman ZM-GM1 mouse, Viotek GN24C 24" 1080p 144hz curved and Hannspree HF207 as 2nd monitor, Ryzen Rig 1: ASUS B350-PRIME ATX, Ryzen 7 1700, Sapphire R9 Fury Tri-X Nitro 4gb HBM, 16gb (2x8) 3200mhz V-Color Skywalker, ANTEC Earthwatts 750w PSU, MasterLiquid Lite 120 AIO cooler in Push/Pull config as rear exhaust, 250gb Samsung 850 Evo SSD, Patriot Burst 240gb SSD, Cougar MX330-X Case. Newegg Return Service Quick Guide Newegg Return Service The Newegg Return Service is a program which enables sellers to use Newegg as a return processing center for orders placed on the Newegg platform. level 2. I buy from newegg at least two times a week. Newegg Return Service The Newegg Return Service is a program which enables sellers to use Newegg as a return processing center for orders placed on the Newegg platform. gamerstarwars I.E. Item #: 9SIAFJHBBX9526. Updated on September 8, 2020. Back at Best Buy they would get thrown around (literally) but generally when I've had items checked by newegg they've done a good job. They are all NOOBS!! Posted in Laptops and Pre-Built Systems, By They've already stated they'd charge me a $17 restocking fee (amazon didn't charge me anything whatsover) are there any other costs? Linus Media Group is not associated with these services. It's easy! It's too bad, because they could have a good company if they didn't have a bunch of nazis in their customer support dept. Items from Newegg on Newegg.com will automatically be eligible for a refund or replacement through January 31, 2020. When you get a chance, send an email to wecare@newegg.com and be sure to include your sales order number, and a brief reference to this post. My experience with approximately a half-dozen NewEgg returns over several years: Newegg has low prices and customer service to match. Started 4 minutes ago It wouldn't even connect then disconnect. Started 10 minutes ago Review how many returns had been received by Newegg RMA warehouse. I gathered from the chat that this person was not very enthusiastic about me returning the computer, and they said after they receive it they would require 7-10 days to process the RMA, and then they would look at the product and evaluate it for replacement. Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Newegg error. Started 54 minutes ago Started 19 minutes ago